IT Services and BPO Market Size and Forecast, 2018–2022

WHAT THIS REPORT COVERS

This report contains market size numbers, drivers and limitations across various IT and business process outsourcing services globally. Information in this document will set the right expectations about the current and future trends and buying patterns. Our goal is to provide reliable and precise market view in an easy-to-digest format.

KEY MARKET DYNAMICS

• Key themes: global expansion, mergers and acquisitions, automation, cloud infrastructure, and the need to underpin enterprise decision-making with data are driving increase spend in technologies. An underlying reason is a desire to keep up with the pace of change in today’s disruptive business environment.
• Buyers of BPO services are increasingly looking for services that stretch their resources, allow them to do more for less, and help with faster and better customer engagement. These services can provide an end-to-end operational framework. 

WHO SHOULD READ THIS REPORT

The primary goal of this report is to equip service provider executives with an overview of the current market and it’s potential in the next five years. The report will equip enterprise leaders to:

• Set goals and targets within these markets
• Identify opportunities and challenges
• Identify leading competitors
• Set expectations for likely growth

SERVICE PROVIDERS WE DISCUSS

Accenture, Atos, CGI, Cognizant, DXC, AWS, Capgemini, Fujitsu (Services), Genpact, IBM GS, Infosys, Syntel, NTT DATA, TCS, Tieto, Unisys, Wipro, Conduent, HCL Technologies, EXL, WNS, NiiT Technologies, Tech Mahindra, and Mindtree