APAC Contract Landscape Analysis

APAC is a growing market for outsourcing. In 2017, APAC countries signed 165 outsourcing contracts, which accounts for 11% of total ITO-BPO outsourcing market contracts. The TVC and ACV are valued at $5.5 billion and $1.4 billion respectively. The number of contracts in APAC grew by 41% in 2017 compared to 2016, showing a positive trend in the outsourcing market in APAC countries.

ITO deals dominate the market. Eighty-five percent (85%) of APAC outsourcing contracts signed during 2017, were ITO services. Digital services, ADM, and infrastructure services were the most consumed services in ITO. CRM and HRO lead the BPO services segment.

Like the US and UK—government and banks drive consumption of outsourcing in the region. The public sector is the largest consumer in both Australia and India. In the BFS sector, India and Japan consumed most of the contracts; unsurprisingly, they were from ITO services.