A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 21, 2025This POV describes how enterprises must take part in creating India's semiconductor supply chain.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
Point of View
October 03, 2024HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.
Highlight Report
September 27, 2024At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
Highlight Report
September 25, 2024Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
Highlight Report
September 20, 2024Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
Highlight Report
September 20, 2024HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
Highlight Report
September 16, 2024AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
Point of View
September 12, 2024GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
Point of View
September 12, 2024Learn from the automation journey of C TWO client BNP Paribas.
Market Impact Report
September 11, 2024Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
Hot Tech
September 11, 2024Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
Point of View
September 02, 2024Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.
Market Impact Report
August 28, 2024Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
Point of View
August 26, 2024The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
Point of View
August 22, 2024Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.
Data Viewpoint
August 21, 2024Attrition rates in global IT and business services declining, prompting firms to focus on upskilling, engagement, and retention.
Data Viewpoint
August 21, 2024Banks must select their approach carefully to ensure continuously evolving systems.
Data Viewpoint
August 21, 2024Until now you had to build a presence where AI talent gathers or offer remote options. GCCs provide a third option.
Market Impact Report
August 20, 2024Hard-earned insights from GenAI trailblazers reveal the real-world challenges, triumphs, and strategies to guide successful AI adoption.
Highlight Report
August 19, 2024The finance AI ecosystem features startups along the entire F&A value chain and aim to transform key processes.
Point of View
August 19, 2024A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
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