A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Competitive Intelligence
January 12, 2023A look at how UST performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how NTT DATA performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how EXL performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how TCS performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how PwC performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how KPMG performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Infosys performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Genpact performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how EY performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Bain & Company performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Wipro performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how IBM performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Cognizant performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Capgemini performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 11, 2023A look at how Accenture performed in the HFS Horizons: Automation Service Providers, 2022.
Point of View
January 04, 2023We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.
Horizons Report
December 15, 2022This Horizons report examines the Automation capabilities of the 18 leading service providers.
Highlight Report
December 08, 2022A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.
Point of View
December 01, 2022Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.
Highlight Report
November 01, 2022Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?
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