Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 16, 2025Bank CXOs must measure enterprise debt rigorously.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Top 10 Report
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.
Point of View
November 20, 2017Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
Point of View
November 20, 2017RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
Top 10 Report
November 17, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.
Point of View
November 16, 2017"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
Point of View
November 16, 2017Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.
Point of View
November 09, 2017HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
Point of View
November 03, 2017Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Point of View
October 20, 2017Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
Top 10 Report
October 12, 2017This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.
Competitive Intelligence
October 10, 2017A comprehensive view of the services capabilities of a Service Provider
Point of View
October 09, 2017Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.
Point of View
October 06, 2017The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
Point of View
September 29, 2017This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
Point of View
September 29, 2017Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
Point of View
September 28, 2017Examining the key market trends in the Salesforce Services market.
Point of View
September 19, 2017How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
Top 10 Report
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
Competitive Intelligence
September 13, 2017The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY
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