Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 25, 2025Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Point of View
October 20, 2017Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
Top 10 Report
October 12, 2017This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.
Competitive Intelligence
October 10, 2017A comprehensive view of the services capabilities of a Service Provider
Point of View
October 09, 2017Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.
Point of View
October 06, 2017The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
Point of View
September 29, 2017This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
Point of View
September 29, 2017Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
Point of View
September 28, 2017Examining the key market trends in the Salesforce Services market.
Point of View
September 19, 2017How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
Top 10 Report
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
Competitive Intelligence
September 13, 2017The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY
Competitive Intelligence
September 13, 2017This HfS Buyers' Guide offers a one-stop view of the services capabilities of Syntel
Point of View
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
Competitive Intelligence
August 09, 2017The HfS Buyers' Guide offers a view on the services capabilities of Concentrix
Point of View
August 08, 2017HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.
Point of View
July 06, 2017Customer experience pros share tips for redesigning digitally driven front-office outcomes
Point of View
July 03, 2017Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
Top 10 Report
January 12, 2017We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to
Competitive Intelligence
October 31, 2016A buyers focused look at BPO service provider EXL.
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