Blueprint Snapshot: Telecom IT Services, 2017

WHAT THIS SNAPSHOT REPORT COVERS
In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data points collected from Global 2000 enterprise buyers. This has allowed us to paint a picture of the IT services in industry in unrivalled detail, which includes the development of industry-specific grids and analysis to support enterprise buyers in finding not only the best IT service providers, but also those that are the most experienced and innovative in their industry vertical.

In this industry snapshot report, we examine the telecom industry – assessing the key players operating in their space for their capacity to innovate and deliver IT services in the industry vertical. 

WHAT YOU’LL KNOW AFTER READING

• Analysis of the innovation and execution capabilities of key IT Service providers operating in the sector
• Analysis of each provider’s offerings and movements in the industry
• Market information for IT services in the sector
• Recommendations for both enterprise buyers and service providers operating in the industry

KEY MARKET DYNAMICS

• Although there is a reasonably large telecom market for IT services providers, the vertical is showing weak signs of growth.
• Key providers in the market are leveraging their legacy of in the space, either through their track record of delivery, as former telecom providers.
• Telecom continues to face increasing competition from over-the-top apps-based players, traditional mobile and fixed players, and increasing mergers in the space
• Some telecom companies are spending to survive with investments in digital engagement, partly in an effort to lower customer services overhead and increase customer satisfaction and partly to stimulate additional revenue streams.

WHO SHOULD READ THIS REPORT
Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in the telecom sector.

SERVICE PROVIDERS WE DISCUSS
Accenture, IBM, TCS, DXC, Capgemini, Atos, Wipro, HCL, Unisys, NTT DATA, Tech Mahindra, Deloitte, Infosys, Fujitsu, CGI, Cognizant