Competitive Intelligence Reports

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More Featured Competitive Intelligence Reports

Highlight Report

Cognizant: A worthy end-to-end digital provider for the platform economy

Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.

Highlight Report

Genpact’s GenAI slashes insight-creation effort for life sciences and healthcare

Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.

Competitive Intelligence

Globant: Service Capabilities for the Platform Economy, 2023

A look at how Globant performed in the HFS Horizons: Services for the Platform Economy, 2023.

Competitive Intelligence

WNS: Service Capabilities for the Platform Economy, 2023

A look at how WNS performed in the HFS Horizons: Services for the Platform Economy, 2023.

Competitive Intelligence

TCS: Service Capabilities for the Platform Economy, 2023

A look at how TCS performed in the HFS Horizons: Services for the Platform Economy, 2023.

Competitive Intelligence

TaskUs: Service Capabilities for the Platform Economy, 2023

A look at how TaskUs performed in the HFS Horizons: Services for the Platform Economy, 2023.

Competitive Intelligence

Teleperformance: Service Capabilities for the Platform Economy, 2023

A look at how Teleperformance performed in the HFS Horizons: Services for the Platform Economy, 2023.

Competitive Intelligence

Cognizant: Service Capabilities for the Platform Economy, 2023

A look at how Cognizant performed in the HFS Horizons: Services for the Platform Economy, 2023.

Competitive Intelligence

Accenture: Service Capabilities for the Platform Economy, 2023

A look at how Accenture performed in the HFS Horizons: Services for the Platform Economy, 2023.

Highlight Report

Ascendion grabs Nitor Infotech to match boom in client demand for GenAI

Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.

Highlight Report

EY fixes flaws in GenAI to deliver large-scale code migration for financial services client

GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.

Highlight Report

Capgemini puts its money where the growth is—APAC

Capgemini acquired Japanese firm BTC to enhance its APAC strategy.

Highlight Report

ServiceNow reconfigures its ecosystem to build out workflows enabled by GenAI

ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.

Highlight Report

HCLTech drives business ops and experience with live GenAI

HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.

Highlight Report

IBM uses GenAI to help Euro telco call-center team work better

Valuable insight is going to waste in call centers. IBM found a fix with generative AI.

Highlight Report

Capgemini joins in GenAI’s me-too mire

Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.

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