Competitive Intelligence Reports

A one-stop-shop for insights about the leading vendors in IT and business process services as well as the emerging tech market.

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We’ve collected all of our forward-looking Horizons Reports, which evaluate service providers, in one place. Take a look here.

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More Featured Competitive Intelligence Reports

Highlight Report

Busting metaverse BS to understand where we are now and where we are headed!

At the London HFS Horizons Summit, we convened an expert panel to bust the metaverse bullsh*t.

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WNS doubles down on procurement and analytics expertise

WNS has recently acquired two companies to bolster its existing procurement and analytics offerings.

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NTT’s research focuses on photonics to deliver practical healthcare solutions

NTT is experimenting with photonics to enhance healthcare delivery through the next generation of the internet.

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Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Optum and LHC Group’s integration shows the power of vertical integration in healthcare

Optum and LHC Group’s integration shows the power of vertical integration in healthcare.

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Genpact provides operations muscle to help banks scale BaaS

Banking as a Service (BaaS) is transforming how enterprises consume and deliver banking services.

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India’s steady climb up the Global Innovation Index inks a changing world order

Strategy on intensifying the innovation and collaboration culture can help India sustain its growing international prominence.

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Key Takeaways from the ​HFS Horizons Summit—London 2023​

Timely takeaways! We've captured the top takeaways from each session at our HFS Horizons Summit - London 2023 here.

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AYR’s 2-2-4 approach takes on “impossible” enterprise IDP challenges

To deliver speed-to-value when deploying Intelligent Document Processing, AYR is offering a refreshing 2-2-4 approach.

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HGS acquires TekLink to amp data-led BPO value for enterprises

HGS acquired TekLink to help amplify the data-led capabilities it offers to enterprises.

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Technology investment should support your sustainability goals. Not the opposite

SAP was barely mentioned at PWC's SAP hackathon. Good

Competitive Intelligence

Amdocs: Service Capabilities for Retail Banks, 2023

A look at how Amdocs performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

Competitive Intelligence

Competitive Intelligence from February 2023

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability and life sciences.

Highlight Report

Can NTT DATA’s acquisition spree springboard the firm as a digital and analytics leader?

NTT Data is acquiring digital and analytics firms in the US to become a well-rounded partner for North American clients.

Competitive Intelligence

Virtusa: Service Capabilities for Retail Banks, 2023

A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

Competitive Intelligence

Sutherland: Service Capabilities for Retail Banks, 2023

A look at how Sutherland performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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