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#CXforum: The Risks & Rewards of Melding #IoT & #CX

IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.

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Point of View

WNS Gives Wings to Traveler Experience with Expertise and Automation

WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.

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Point of View

Digital Natives: Rethinking Trusted Consumer Engagements

In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing

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Point of View

IBM: Hacking Cyber Security with App Exchange?

IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.

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Point of View

Delivering MRO in the As-a-Service Economy

In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.

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Point of View

Assessing and Anonymizing Personal Health Data for the “Greater Good”

HfS shares how Privacy Analytics is looking to make it easier and less risky to share and analyze health care data.

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Point of View

There Is a Way That ISVs Can Thrive in As-a-Service Economy

ISVs can survive disruption and even thrive in the As-a-Service Economy by striving to realize HfS’s eight ideals framework.

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Point of View

The Role of Analytics for the CFO: a #CFOexchange session

In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.

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Point of View

Crowdsourcing Has Real Potential in Intelligent Automation

WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.

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Point of View

Autonomics are Accelerating the Journey To Intelligent Automation

The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.

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Point of View

How MRO As-a-Service is Changing the Procurement Outsourcing Market

This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service

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Point of View

How IBM’s Acquisition of The Weather Company Is Changing The Climate of IoT

IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition

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