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Point of View

Insurers must make data-driven digital transformation the top priority

We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”

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Top 10 Report

HFS OneOffice™ Services Top 10: Native Automation

New analysis and ranking of the native automation services capabilities of 12 leading providers.

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Highlight Report

Appian acquisition of Lana Labs establishes process mining as a table stake for automation platforms

Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.

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Highlight Report

Blue Prism sale to Tibco—it’s time to go loud, not fade gently into the night

Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?

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Data Viewpoint

Digital transformation is dead

Digital transformation is dead. Data shows enterprises need a more evolutionary approach.

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Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

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Point of View

After 20 years, it is time to retire Agile

Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.

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Point of View

Kryon’s Automation Expedition must emphasize business outcomes and less hype

Enterprise leaders need to keep their automation providers focused on what they do best.

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Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

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Point of View

Hyperconnected Ecosystems: Your Path to New Sources of Business Value

HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."

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Point of View

Tech, media, and telecom must be a springboard for sustainability

TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.

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Market Analysis

Merger and acquisition activities monthly snapshot—August 2021

A monthly rollup of merger and acquisition activity.

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