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Point of View

Agentic AI is redefining services—now, enterprises must redesign themselves

Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.

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Point of View

Digital dinosaurs: Why chemical manufacturers are losing the e-commerce game

This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.

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Highlight Report

Canva’s enterprise gambit: From DIY design to content powerhouse

Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.

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Point of View

Protect human expertise before machine imitation takes over

GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.

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Highlight Report

NTT Upgrade reminds leaders to stay on course as the world flip-flops

Enterprises must look beyond short-term ROI and avoid knee-jerk budget cuts in response to daily market disruptions.

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Point of View

Break your operating model before it breaks you

Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.

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Highlight Report

Bridge the chasm between business and IT with Writer’s AI HQ

Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.

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Point of View

Sustainability forces the financial sector toward technology: adapt and mitigate

BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.

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Data Viewpoint

Rewiring engineering R&D innovation with advancements in technology

Technology has become a strategic enabler for growth, resilience, and competitive advantage across ER&D services.

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Data Viewpoint

Strategic collaboration driving accelerated innovation across the ER&D value chain

Service providers are enabling clients navigate complexity, unlock growth, and deliver differentiated products.

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Point of View

ServiceNow Move(work)s to ‘disrupt the enterprise’ and target agentic operations domination

ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.

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Highlight Report

The bold and the bot-iful: Genpact reinvents itself for the Services-as-Software era

Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.

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