Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 3, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 29, 2020 HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
May 7, 2020 HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
April 30, 2020 Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020 Advice from experienced agile managers on how to make the best of an agile development project.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
April 16, 2020 Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.
April 8, 2020 We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their
March 31, 2020 The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,
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