Points of View

Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs

Sep 6, 2019 Tapati Bandopadhyay

Business leaders, your service providers are gaining bottom line and value for AI. Are they sharing these with you?


A recent HFS study showed us that organizations use AI-ML (artificial intelligence and machine learning) to reduce operational costs (see Exhibit 1). Your service provider partners are reducing their costs with AI-ML, too. Are they passing the savings along to you? Maybe, and maybe not. In this POV, we’ll help you uncover and realize these bottom-line impacting benefits of AI-ML.


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