Points of View

Use design thinking to build your integrated AI, analytics, and automation center of excellence

Feb 26, 2020 Tapati Bandopadhyay

The latest HFS survey (December 2019) on the state of integrated automation, which covered the Triple-A Trifecta of AI, automation, and analytics, showed that 45% of enterprise leaders (see Exhibit 1) have different centers of excellence (COEs) for AI, analytics, and automation. An integrated CoE across these technologies is imperative for success, and enterprise automation leaders must ensure they address people, skills, IT, and business domain knowledge issues—not only technology know-how around AI, analytics, and automation.


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