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Genpact aims for high-end SCM market with Barkawi, but will it learn from past mistakes?
Genpact acquired Barkawi Management Consultants in a move to bolster its Supply Chain Management (SCM) talent and domain expertise. The injection of high-end and onshore consulting talent bodes well for Genpact in an under-penetrated supply chain services space especially at a time where the offshoring-led model is starting to tire out. However, integration of consulting talent in an annuity-based, multi-year ongoing services culture to create a seamless customer experience and go-to-market is going to be hard. And Genpact’s record at integrating acquisitions has not exactly been stellar (remember Headstrong?).
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