Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 24, 2025 Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 17, 2025 This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 17, 2025 The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 16, 2025 Bank CXOs must measure enterprise debt rigorously.
October 14, 2025 Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.
October 9, 2025 Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.
October 7, 2025 AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.
October 6, 2025 Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.
October 3, 2025 New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.
October 3, 2025 Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
October 1, 2025 Agentic AI is key to life sciences to help manage their revenue decline realities of the future.
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