Research & Insights

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Competitive Intelligence

TaskUs: Service Capabilities for the Platform Economy, 2023

A look at how TaskUs performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

Teleperformance: Service Capabilities for the Platform Economy, 2023

A look at how Teleperformance performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

Cognizant: Service Capabilities for the Platform Economy, 2023

A look at how Cognizant performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

Accenture: Service Capabilities for the Platform Economy, 2023

A look at how Accenture performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Point of View

A 360° view of the health consumer will improve the triple aim of care

A 360° view of the health consumer will sustainably improve all attributes of the triple aim of care and keep us healthy, longer.

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Highlight Report

Capgemini joins in GenAI’s me-too mire

Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.

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Horizons Report

HFS Horizons: Services for the Platform Economy, 2023

This Horizons report covers the leading service providers catering to born-digital platform businesses.

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Point of View

Increase the success of healthcare vertical integration with industry cloud

Healthcare vertical integration must embrace the industry cloud to mitigate the risks of point solutions.

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Market Impact Report

Infusing intelligence and predictability with digital process twins

In challenging times, enterprises seeking greater operations visibility and efficiencies quickly turn to process intelligence.

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Highlight Report

Service providers invest billions and train thousands for the GenAI gold rush

Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a

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Point of View

How business leaders can take control of the GenAI conversation

Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?

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Point of View

The bots ARE coming for your job after all

Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.

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