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Point of View

What’s an Ant’s Eye View and Why Did PwC Acquire One?

On August 14, PwC announced its intent to acquire social media strategy firm Ant’s Eye View (AEV).

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Point of View

Defining Tomorrow’s Sourcing Industry Today

HfS Research recently held its inaugural HfS 50 Executive Council meeting, bringing together 41 experienced senior sourcing executives whose organizations are

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Point of View

Gainsharing: Is It Really Worth It?

In this RAPIDInsight, we look at why gainsharing is not working in many buyer-provider relationships. We will then introduce a set of common best practices that

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Point of View

The Challenges Facing Brokerage

In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers

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Point of View

Living in the Shadow of the Advanced Persistent Threat

Enterprise buyers of business process outsourcing, IT outsourcing, and cloud services have a new security bogeyman to worry about, the so-called Advanced Threat

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Point of View

Mastering the Digital Media Challenge: How Centro Helped an Ad Agency Unlock Growth

By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -

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Point of View

Getting Frank About Dodd-Frank: Happy Birthday Dodd-Frank – A Two-Year Progress Report

On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial

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Point of View

How well do you manage multiple providers?

Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together

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Point of View

How Today’s Post-Recession Financial Services firms are approaching Outsourcing

A recent HfS study of 65 major financial services organizations shows they are finally emerging from a dark chapter, thinking about new ways to maximize returns

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Point of View

Deep Thought: The Death and Rebirth of Outsourcing

In recent months a debate has arisen around the utility of the term “outsourcing”: is that one word sufficient, or appropriate, to describe the plethora of

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Point of View

Contract Negotiation Strategies for Cloud Services Buyers

HfS Research has assembled important contract negotiation strategies, from how to assess your company’s clout and fit with prospective providers to what you

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Point of View

A Blueprint for the Industry known as “Outsourcing”

Expert buyers gathered for the HfS Sourcing Blueprint Sessions collectively authored this Blueprint report with insight from recent HfS research, input from 41

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