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December 14, 2015 Contact center service provider NexGen Agency has carved out a niche for social media engagement.
December 14, 2015 LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.
December 14, 2015 IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.
December 11, 2015 Chris Piazza, Warner Bros. EFS, and Marty Borcharding, Capgemini, share how talent features in successful shared services and outsourcing.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 10, 2015 HfS shares how Privacy Analytics is looking to make it easier and less risky to share and analyze health care data.
December 10, 2015 HfS shares insights from our recent Buyers Working Summit in Harvard Square with the full outsourcing and services marketplace.
December 9, 2015 HfS spent time with Wipro to understand how it's helping clients "paint a digital picture" in healthcare.
December 7, 2015 Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.
December 7, 2015 In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."
December 4, 2015 How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine
December 3, 2015 HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
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