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Point of View

Time To Call Out Design Studios Papering Over Legacy Cracks

HfS examines the rapid roll out of IT and business service vendors' design labs and design studios.

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Point of View

Understanding Consumers in Design Thinking Brings Providers, Clients Closer

We highlight how a simple yet powerful dataset of household consumption pattern can help design your next engagement model with the clients.

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Point of View

There Is a Way That ISVs Can Thrive in As-a-Service Economy

ISVs can survive disruption and even thrive in the As-a-Service Economy by striving to realize HfS’s eight ideals framework.

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Point of View

Harman Shows Product Management is Early IoT Differentiator

Deploying product management approaches and investing in shared intellectual property is the path to early IoT differentiation and success.

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Point of View

Contemplating the New Telefonica and Huawei Partnership

The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.

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Point of View

The Current Impact of RPA in F&A BPO Engagements

This PoV deconstructs the hype around RPA by analyzing survey data from the leading F&A BPO providers.

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Point of View

HPE BPS Still Needs a Clear Differentiator in Move to As-a-Service Economy

HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.

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Point of View

How Humans Can Be Effective With Intelligent Automation

Are digital technologies and automation leading to a new wave of prosperity for the global economy just as the Industrial Revolution did?

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Point of View

The Role of Analytics for the CFO: a #CFOexchange session

In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.

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Point of View

Crowdsourcing Has Real Potential in Intelligent Automation

WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.

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Point of View

How Contact Center Talent Is Rapidly Progressing In The Age Of Automation

The role of contact center agents is changing as a result of automation, so we share what service providers can do to develop the right talent.

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Point of View

How to Make MRO a Proactive Contributor to Your Enterprise

MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.

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