Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 3, 2014 Should your next mobile app be developed in HTML 5 or native code?
June 3, 2014 This paper analyzes the 17 outsourcing deals announced in May 2014 and lists key takeaways.
May 30, 2014 Outsourcing... has any business activity been so brutalized in recent years?
May 30, 2014 This paper looks at the risks for enterprises and their service providers that result from the introduction of social media tools and platforms.
May 30, 2014 Our impressions from the participation of HfS in ABSL 2014, the annual conference for the business services sector in Poland and C.E.E.
May 29, 2014 HfS Bases its Research on its Four Principles of Progressive Operations.
May 22, 2014 Global Business Services Market Size and Forecast 2013- 2018.
May 21, 2014 Excerpts of our conversation with CMO Axis’ Founder & Director, Vinod Harith, discussing the implications of digital change, challenges and opportunities for
May 20, 2014 The Mortgage Services BPO market is changing as financial institutions evolve their requirements and expectations following the real estate crisis of 2009 and
May 20, 2014 Our Procurement Value Index finds that the procurement function is in the midst of significant change still showing attributes of a past more confrontational on
May 19, 2014 The Procurement Value Index questions and detailed responses are included in this report covering a survey of 495 procurement professionals conducted in with in
May 17, 2014 Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
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