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May 6, 2020 Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
May 5, 2020 HFS Research provides guidance on the likely forecast scenarios post-COVID-19.
May 4, 2020 Mars, Inc shares its response to today’s paradigm shock
May 4, 2020 Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies
May 1, 2020 The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global
May 1, 2020 Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 30, 2020 In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
April 30, 2020 Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 30, 2020 This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 30, 2020 Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 29, 2020 Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
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