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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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Point of View

“Solv-e” your workforce models, or miss out on untapped talent

Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?

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Point of View

Service providers ignoring sustainability are fast becoming laggards

The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.

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Point of View

CISO’s must beef up defenses after Landmark GDPR fine for British Airways

For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to

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Point of View

Sharpen your swords and fill your disruptor-sized cybersecurity gaps today!

As the number and variety of cybersecurity challenges continue grow for the modern enterprise, so does the understanding that security is a top priority, of

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Point of View

Patient Data is valuable and vulnerable – the healthcare industry must prepare or risk catastrophic breaches

Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part

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Point of View

(Real) Holograms: If you’re about to miss the boom, here’s what you need to know

2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.

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Point of View

Industry leaders must look to modern innovators for their cybersecurity defense or risk embarrassing security breaches from remote workers!

Industry leaders must look to secure their enterprises from multiple cyber threats on a constant basis. Remote workers are an easy target for cybercriminals

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Point of View

Enterprise Leaders must take a “Show me the Money” approach while Buying AI solutions

Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the

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Point of View

LEVERAGE 3D PRINTING FOR MANUFACTURING OPERATING MODEL TRANSFORMATION

In this PoV, we discuss how 3D printing is influencing the manufacturing industry and how the manufacturers can accelerate their 3D printing journey

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Point of View

How to scale-up enterprise IoT programs in five steps

The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices

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