Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 27, 2020 Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 27, 2020 COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 24, 2020 This report investigates the blockchain space to provide a comprehensive and foundational analysis of the blockchain services market for enterprises.
April 24, 2020 In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020 Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
April 22, 2020 Advice from experienced agile managers on how to make the best of an agile development project.
April 22, 2020 It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
April 21, 2020 The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global and
April 21, 2020 This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.
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