Research & Insights

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Point of View

Will COVID-19 put the nail in the coffin of the legacy contact center?

Times of crisis must drive a new digitally optimized customer service model

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Point of View

Ignore blockchain at your peril, but don’t drive blindly

This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.

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Hot Tech

THE HFS HOT VENDORS REPORT Q1 2020

The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the

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Top 10 Report

HFS Top 10 Digital Associate Products

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

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Point of View

Crack your cloud-data integration conundrum with co-innovation

Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry

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Point of View

The CISO talent crisis: Enterprise leaders must nurture and protect their CISOs, or they might find themselves with inadequate security

The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,

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Point of View

Oil and gas execs: look to these three priorities to deliver value and alleviate uncertainty in the face of COVID-19 and a tumbling oil price

AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19

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Point of View

COVID-19 will impact supermarket supply chains: producers of nonperishables must brace for roller-coaster consumption

Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.

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Point of View

Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed meaningless; now, social distancing makes it matter

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,

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Point of View

COVID-19: Technology providers must support government and healthcare professionals in this time of crisis – ServiceNow shows them how

In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the

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Point of View

Don’t ignore sustainability because of COVID-19—it will be a differentiator now more than ever

COVID-19 has brought with it an undeniable need for action and for humanity to be at its best; we might get through it within a year, but the same cannot be for

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