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Point of View

Innovating the Delivery Floor Model to Help “Cross the BPO Chasm”

The design of the delivery center floor is being re-thought by leading service providers.

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Point of View

Supplier Watch: Infosys Shows Consistent Return to Profitability and Growth

This document examines Infosys' Q4 2013 calendar results (Q3 2014 fiscal)

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Point of View

The Ultimate Employee Experience

Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to

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Point of View

Heroes Don’t Scale: Establishing an Effective GBS Governance Strategy

According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS)

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Point of View

GBS Revealed and De-Hyped. Really!

Google and Wikipedia might not know exactly what Global Business Services (GBS) is, but we do! HfS Research hosted an information-packed Webinar in October 2013

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Point of View

2014 IT and Business Services Market Growth Forecast

This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.

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Point of View

Power to the People: Practical Perspectives on the Workplace

To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what

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Point of View

Accenture’s Performance Q4 2013: Strong Sign(ings) of Growth to Come?

This document examines Accenture's Q4 2013 (calendar) results.

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Point of View

Cognizant’s TruMobi Aims to Help IT Buyers Master Enterprise Mobile Applications

As enterprise IT departments took a step back in 2013 in an effort to better rationalize all the mobility initiatives currently underway, a host of service to

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Point of View

Q&A with EXL’S Analytics Group

HfS recently met with EXL’s analytics management and delivery team in their delivery center in Gurgaon, India. In this PoV, we present some excerpts from the

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Point of View

Who’s Going to Challenge for Indian IT Services Supremacy in 2014?

Brand India has arrived in IT services and the Indian-centric majors are poised to dominate more than ever in 2014. Let’s examine the landscape and which we

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Point of View

Buyers Must Avoid Legacy Solution Architects to “Cross the BPO Chasm”

In order for clients and service providers to move to the world of "progressive outsourcing", the skills and capabilities of solution architects need to change.

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