Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 22, 2012 Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
June 22, 2012 This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise
June 22, 2012 Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee
June 21, 2012 In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents
June 17, 2012 We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of
June 16, 2012 What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than
June 10, 2012 HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and
June 10, 2012 An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational
May 31, 2012 HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be
May 23, 2012 HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk
May 23, 2012 We cover the Indian-headquarted services giant Tata Consultancy Services' financials, delivery locations, horizontal and vertical market foci, TCS's business a
May 22, 2012 Uncertainty with outsourcing is putting the emphasis back onto shared services, with outsourcing as a delivery component. We explore the state of global within
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