Accurate, visionary, and thought-provoking insight into issues that impact your business.
May 1, 2012 Almost every buying organization has a standard procurement process which is tweaked to suit complex services like outsourcing. This falls short when we that
May 1, 2012 Leading sales operations professionals are looking to new Business Platform offerings such as Sales Performance Management, which not only reduce operating
April 12, 2012 This RapidInsight reviews the results of the polling results and answers polling questions posed to the panel from our Webinar on March 14, 2012, “The of the
April 12, 2012 On 25th April 2012, the leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for
April 10, 2012 This RapidInsight looks at why many companies have not adopted business outcome pricing to date and highlights an example of where it is working well—WNS’s
April 4, 2012 We present two key frameworks for buyers evaluating opportunities to leverage analytics. We recommend a value chain mapping and leakage analysis, followed by of
April 4, 2012 Business platforms are helping insurers lower costs, consolidate data/better analytics, standardize workflows and improve operations. Through analysis of 20 we
March 29, 2012 HfS Research cajoled three of the sourcing industry’s top lawyers to share their secrets in its March Webinar. The best advice: If you want flexibility in the
March 22, 2012 In January of 2011, iGATE took the sourcing industry by surprise by announcing its intent to take a majority stake in Patni. Now, one year on, the company has
March 21, 2012 HfS believes that a raft of mundane corporate responsibility activities can be outsourced to expert service providers, freeing up time for managers to work with
March 19, 2012 Buyers must investigate any prospective provider’s governance, security policies, and security infrastructure to determine how well it stacks up against their
March 19, 2012 Analysis of the procurement outsourcing market in 2011. Includes analysis of marketshare, market trends, buyer process decisions, and potential relationship
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