Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 15, 2010 The uptake in outsourcing services has always had an inverse relationship with the state of the global economy, and the recent economic crisis has proven to be
March 1, 2010 This report explores the strengths of cloud computing as an industry game changer. Cloud presents an inexpensive, easy, and quick way of adding new servers and
March 1, 2010 As the BPO industry matures, buyers are becoming increasingly disappointed that they aren’t receiving “innovation”. Phil explores buyer expectations and
January 10, 2010 HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a
January 10, 2010 CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We
January 9, 2010 This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as
January 7, 2010 This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their
January 7, 2010 HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on
January 7, 2010 This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes
January 6, 2010 Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable
January 6, 2010 Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS
January 5, 2010 This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the
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