A Buyers’ Guide to Concentrix

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of Concentrix. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

WHAT THIS BUYERS’ GUIDE COVERS

The HfS Buyers’ Guide offers a view of the services capabilities of Concentrix. It includes:

• Location Capabilities
• Strategy, strengths, and weaknesses
• Industry and horizontal offerings
• Financials Blueprint performance: Blueprints covered from 2014 to 2017
• Tools and Methodologies Used

KEY SERVICE PROVIDER DYNAMICS

• Concentrix, a wholly owned BPO subsidiary of SYNNEX Corporation, has systematically scaled up in terms of skills and offerings with key acquisitions since 2013.
• Concentrix is focused on growing industry-specific back office services across, what the company identifies as ten strategic verticals – Automotive, Banking and Financial Services, Insurance, Healthcare, Technology, Consumer Electronics, Media and Communications, Retail and E-commerce, Travel and Transportation, and Energy and Public Sector.
• Offers digital marketing within its core portfolio of customer experience management services. Concentrix has had good success in digital marketing for automotive sector and now needs to duplicate this in other verticals.
• Clients laud its focus on implementing feedback into operations and developing a high level of trust within the account management structure.

WHO SHOULD READ THIS REPORT

• Sourcing Managers
• Procurement Professionals
• Buyer Department Heads
• Outsourcing Advisors
• Knowledge Analysts