A Buyers’ Guide to Conduent

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of Conduent Inc. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

WHAT THIS BUYERS’ GUIDE COVERS

The HfS Buyers’ Guide offers a view of the outsourcing services capabilities of Conduent. It includes:

• Strategy, strengths, and weaknesses
• Industry and horizontal offerings
• Financials
• Blueprint performance:
• Blueprints covered from 2014 to 2017
• Location Capabilities
• Tools and Methodologies Used

KEY SERVICE PROVIDER DYNAMICS

• Conduent, is a stand-alone company that completed separation formalities from Xerox in Q4 2016 and listed on NYSE in January 2017
• Xerox acquired The Conduent business line i.e. ACS in 2010 in order to gain entry in what it perceived to be the fastest growing outsourcing market to increase its earnings and future growth potential.
• Conduent has a legacy of strong Onshore presence specially in the USA. The company has 70+ delivery centers having small to medium capacity, predominantly for Contact Center and Healthcare BPO.
• HfS Research believes that after separation and focused leadership, Conduent is in a better shape to create an impact and tough competition for other service providers, however, it may take another 12 to 18 months before we see the payoffs

WHO SHOULD READ THIS REPORT

• Sourcing Managers
• Procurement Professionals
• Buyer Department Heads
• Outsourcing Advisors
• Knowledge Analysts