A Buyers’ Guide to Teleperformance

WHAT YOU’LL KNOW AFTER READING

This report is a comprehensive buyer-focused analysis of Teleperformance. This guide will enable buyers of outsourcing services to make better-informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

WHAT THIS BUYERS’ GUIDE COVERS

The HfS Buyers’ Guide offers a view of the customer care services capabilities of Teleperformance. It includes:

• Strategy, strengths, and weaknesses
• Industry and horizontal offerings
• Financials
• Blueprint performance:
• Digitally Enabled Contact Center, 2016
• Contact Center Operations Services, 2016
• Location Capabilities
• Tools and Methodologies Used

KEY SERVICE PROVIDER DYNAMICS

• Teleperformance is one of the largest customer care services provider with more than 311 contact centers in 75 countries, providing services in more than 200 languages across many industries. This global spread is an advantage for clients seeking nearshore and domestic location capabilities with cultural affinity and ready talent.
• Headquartered in Paris, France, Teleperformance was founded in 1978.
• Teleperformance has its own research subsidiary (GN Research) and a full-fledged Customer Experience Lab (CX Lab) dedicated to analyzing customer behavior trends and satisfaction drivers across geographies and industries at its Multilingual Euro Hub location in Lisbon.  
• Teleperformance places a strong focus on its 200,000+ talent pool with career path development and social responsibility initiatives.

WHO SHOULD READ THIS REPORT

• Sourcing Managers
• Procurement Professionals
• Buyer Department Heads
• Outsourcing Advisors
• Knowledge Analysts