Enterprises are looking to standardize their HR process and simplify their application environment across multiple sites. Adopting a SaaS solution is an increasingly popular choice and enterprises with SAP ERP in the back-office are more likely to consider SAP SuccessFactors for their cloud HR solution, fueling the continued growth of this market. Enterprises tend to select SAP SuccessFactors service provider based on existing relationship and focusing on cost and capability.
However, client satisfaction is based on more business and collaboration focused criteria, including knowledge of functional HR processes, strong account management and flexibility of service delivery. Enterprise buyers also do not ask their service provider to share business focused insight and thought leadership, and yet admit post deployment that this would have been useful and valuable.
As a result, enterprises need to do more due diligence upfront in the selection process, and work collaboratively throughout the deployment projects to ensure they receive the full business benefits of their SAP SuccessFactors service engagements.
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