Assessing Global Insurance BPO Providers: The HfS FormGuide

Given that times are tough for global insurance carriers, we believe that shared services and outsourcing will play a pivotal role in the coming years. Carriers are increasingly leveraging third-party service providers to help navigate challenging market conditions. Sensing the opportunity, the service provider community has accordingly invested in developing the next generation of core insurance business services.

This has led to a rise in the complexity of offerings for the insurance vertical, as more and more providers join the fray. This document outlines the key providers and reveals the following groups: Leaders that are vertical experts and lead with platform-based high-value BPO solutions, Contenders that have significant insurance delivery capabilities and growing solution expertise, and Entrants that have made strides in developing their insurance vertical capabilities with critical investments that will bear fruit in the next few years.