Market Analysis

Banking and Financial Services Formidable Challengers 2021

July 2, 2021

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The HFS Market Analysis: Banking and Financial Services Formidable Challengers report features eight IT and business process service providers offering differentiated approaches to meeting the industry-specific needs of banking and financial services clients. They may not be as large as the firms featured in the BFS Top 10, but they routinely punch above their weight delivering contextual transformation enabled by deep subdomain process expertise and enviable applied technology capabilities.

We assessed and rated the industry-specific service capabilities of these specialist service providers across a defined series of execution, innovation, OneOffice alignment, and voice of the customer criteria. The report highlights the overall ratings for these participants.

This report also includes detailed profiles of each service provider, outlining their rankings, provider facts, and detailed strengths and weaknesses. 

Service providers covered in this report

Conduent, EXL, Genpact, Hexaware, LTI, Mphasis, Sutherland, and Tech Mahindra

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