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The banking and financial services (BFS) industry has endured one of the most turbulent times ever in the history the global financial markets; however, two key questions remain unanswered:
This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is evolving to support the industry. To that end, HfS Research has assessed:
Finally, we provide recommendations for both buyers and providers on how to navigate and leverage the outsourcing and service delivery opportunities in an increasingly complex market environment.
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