Buyers’ Guide to ITC Infotech

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of ITC Infotech. This guide provides information on service providers’ capabilities, business strategies, key financials, contract analysis, representative customer base and geographic scope, along with strengths and weaknesses through the HfS lens.

WHAT THIS BUYERS’ GUIDE COVERS

The following topics are covered in detail:

• Strategy
• Strengths, and weaknesses
• Industry and horizontal offerings
• Blueprint performance:
  • Blueprints covered from 2014 to 2017
• Financials
• Location Capabilities
• Contract Analysis

KEY SERVICE PROVIDER DYNAMICS

• A heritage of serving the technology and BPO needs of a parent, ITC Ltd., a conglomerate with a huge presence in manufacturing, hospitality, CPG and retail sectors in India.
• Entered the banking industry through an acquisition of Citigroup’s Canadian IT outsourcing arm, Citigroup Fund Services Canada (CFSC).
• To serve its clients in the digital era, ITC Infotech leadership is aggressively revitalizing and working on transforming its offerings as well as perception in the market.
• ITC is looking at expanding into new geographies – specially, Europe. Also, it is aggressively investing in digital technologies whilst exploring new verticals and pivoting its lines of businesses toward growing digital opportunities.

WHO SHOULD READ THIS REPORT

• Sourcing Managers
• Procurement Professionals
• Buyer Department Heads
• Outsourcing Advisors
• Knowledge Analysts