Buyers’ Guide to Sutherland Global Services 2018

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of Sutherland Global Services. This guide provides information on service providers’ capabilities, business strategies, key financials, contract analysis, representative customer base and geographic scope, along with strengths and weaknesses through the HfS lens.

WHAT THIS BUYERS’ GUIDE COVERS

The following topics are covered in detail:

• Strategy, strengths, and weaknesses

• Industry and horizontal offerings

• Financials

• HFS Top 10 and Blueprint performance from 2014 to 2018

• Location capabilities

KEY SERVICE PROVIDER DYNAMICS

• Sutherland is investing surplus capital into acquisitions and strategic initiatives like automation, BI and analytics, proprietary technologies to build an “end to end value chain” in F&A, Industry BPO and sales & customer experience/lifecycle management services.

• Sutherland is almost a $1B company, yet founder and CEO Dilip Vellodi is one of the leader who maintains a low-key public interactions.  

• Clients appreciate Sutherland for its structural execution and delivery with the right controls, responsiveness, and escalations

• Sutherland puts efforts to understand clients’ business and raise issues for discussion and resolution, providing a quality account management team and adaptability to organization specific requirements.

WHO SHOULD READ THIS REPORT

• Sourcing managers

• Procurement professionals

• Buyer department heads

• Outsourcing advisors

• Knowledge analysts