Competitive Intelligence from August 2023

In this month’s Competitive Intelligence report, we’ll cover the following:

Under the technology umbrella

• OpenAI and GCP launch enterprise GenAI updates
• Cognizant: A worthy end-to-end digital provider for the platform economy
• Genpact’s GenAI slashes insight-creation efforts for life sciences and healthcare
• Ascendion grabs Nitor Infotech to match boom in client demand for GenAI
• EY fixes flaws in GenAI to deliver large-scale code migration for a financial services client
• ServiceNow reconfigures its ecosystem to build out GenAI-enabled workflows
• HCLTech drives business ops and experience with live GenAI
• IBM uses GenAI to help Euro telco call-center team work better
• Capgemini joins in GenAI’s me-too mire
• NTT DATA dovetails its conversational AI Eva with GenAI to reimagine CX for L’Oréal
• Tech Mahindra bets big on integrated cloud offerings
• Process intelligence pure-play Skan partners to add enterprise-scale capabilities
• Unit4 ERP helps Magnox through people-centric transformation
• IBM points GenAI at code refactoring to help drive mainframe modernization
• IBM uses watsonx AI to translate Cobol to Java
• Google makes GenAI about secure content creation, curation, and consumption

On sustainability

• Cognizant goes blue with the Cognizant Ocean business group

Banking and financial services

• EXL helps CFOs make better strategic use of their data
• Infosys helps banks transform trade finance through blockchain
• Genpact hopes to tempt CFOs with a strengthened F&A proposition

Cybersecurity

• Abacode targets firms’ ecosystem-wide cyber threat

Healthcare

• Health plans must stop prior authorizations and quit putting consumers
  at risk

Insurance

• Emulate State Farm’s HCLTech-built future-proof insurance infrastructure

Telecommunications

• Wipro launches private 5G as-a-service to better serve data-hungry enterprises

Other market news and announcements

• Capgemini puts its money where the growth is—APAC
• If you can’t beat them, collaborate with them: IBM partners with Microsoft for GenAI

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