Competitive Intelligence

EY: Services Capabilities for HCP, 2026

This EY Competitive Intelligence Profile is for health system C-suites and sourcing leaders evaluating partners for enterprise transformation and ecosystem-driven value across the quadruple aim of care.

Positioning chart titled HFS Horizons: HCP Service Providers, 2026, organized as three stacked horizontal bands. The left vertical axis, Innovation Scope, rises from Functional at the bottom, to Enterprise in the middle, to Network at the top. The right vertical axis, Value Aspiration, rises from Cost plus Experience at the bottom, to Experience plus Health in the middle, to Health plus Equity at the top. The bottom band is Horizon 1, Disruptors, aligned to the Functional and Cost plus Experience level. The middle band is Horizon 2, Enterprise Innovators, aligned to the Enterprise and Experience plus Health level. The top band is Horizon 3, Market Leaders, aligned to the Network and Health plus Equity level. EY is placed in the top band as a Horizon 3 Market Leader. The Horizon 3 Market Leaders cohort also includes Accenture, Cognizant, Deloitte, Epic, Evernorth, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. The Horizon 2 Enterprise Innovators include Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. The Horizon 1 Disruptors include AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. All providers within a Horizon are listed alphabetically and are not ranked against each other. The study assessed 50 healthcare providers in total. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about EY’s HCP services capabilities

Panel layout titled Key facts about EY's HCP services capabilities, divided into five boxes plus a gauge. Relevant M&A and partnerships box lists recent acquisitions: Nuvalence (2024), an AI and digital-platform consulting firm; and Jubilant (2024), an Ann Arbor-based HR technology consultancy. Listed partnerships are Microsoft, ServiceNow, Databricks, NVIDIA, Snowflake, SAP, CrowdStrike, Docusign, and IBM. Key clients box: number of clients 4,500 plus, with named key clients NHS England, Alberta Health Services, St. James's Hospital, HCA Healthcare, Presbyterian Healthcare Services, and Mercy Health. Global operations and resources box: headcount of about 17,400, operating in 150 plus countries and territories worldwide across 22 regions grouped under super regions, supported by 50 plus centers of excellence and innovation centers, including EY wavespace. Flagship internal IP box lists Global Health Solutions, which includes Actionable Insights for Health (AI4H), Connected Health Cloud, EY Smart Health Analytics, Health Model, and Operational Transformation; US Health, which includes solutions such as Protect the Enterprise, Modernize Business Functions, and Create and Expand Revenue Streams spanning the spectrum of healthcare organization needs, enabled by data and AI; and key platforms EY.ai, EY Studio+, the Health Digital Excellence Center, and Health Market Navigator. A sustainability meter is shown as a semicircular gauge marked Low, Medium, and High, with the needle pointing into the upper range toward the High end. Source: HFS Research, 2026.

Source: HFS Research, 2026

EY’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide titled EY's performance in the study and HFS' views of its strengths and development opportunities for HCP services capabilities. On the left, a three-step Horizon ladder graphic highlights Horizon 3 Market Leader at the top, where EY sits, above Horizon 2 Enterprise Innovator and Horizon 1 Disruptor. On the right, two lists. The Strengths list covers seven areas: value proposition, an enterprise transformation strategy addressing risk and resilience, regulations, service delivery, financial sustainability, and M&A, all enabled by increasing AI investments; capabilities to advise, transform, operate, and assure, enabled by a variety of technologies to address the entire HCP value chain; go-to-market that combines an extensive capabilities portfolio across advisory, M&A, and technology enablement with a robust alliance ecosystem and organic value creation across health systems, academic medical centers, and public health; outcomes including improved profit and loss for a health system, improved access and accelerated diagnosis to lift health outcomes, improved turnaround times by optimizing capacity to improve experience, and addressing health inequities for children to mitigate later-life challenges; innovation through a connected innovation system of four programs, Studio+, wavespace, EY.AI, and the Digital Health Excellence Center, driving structured benefits across healthcare enterprises; customer perception, crediting its people for domain depth, experience, and the ability to manage change effectively; and partner perception, consistently graded high for experience, expertise, consistent delivery, and a highly diverse partner ecosystem of domain experts, service leaders, and technology enablers. The Development opportunities list covers two areas: value proposition, where EY must ensure that identifying the right challenges and executing in a radically changing healthcare market stays as robust as it has been historically; and partner, where, in the age of AI, speed to value remains a continuing ask while expanding the reach of key partnerships. Source: HFS Research, 2026.

Source: HFS Research, 2026

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