Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services; therefore, adding HR services seems like a natural extension of these services – even though Genpact has limited client experience of multi-process HRO. Moreover, this is the re-emergence of what we started to see in the pre-Recession days – increased bundling of business processes with a single provider which has developed knowledge of a clients’ institutional processes. Once they have lived their client’s quirks, challenges, ideals and best-practices, surely the opportunity to broaden into new process areas is a natural extension of the relationship?
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