Competitive Intelligence

Genpact: Services Capabilities for HCP, 2026

This Genpact Competitive Intelligence Profile, part of HFS Horizons: HCP Service Providers, 2026, is for healthcare provider executives, revenue cycle and operations leaders, and sourcing teams evaluating Genpact’s agentic AI and process intelligence for provider operations across health systems, ambulatory surgical centers, and independent physician practices.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The vertical axis on the left, labeled innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The vertical axis on the right, labeled value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked from top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT Data, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. Genpact is placed in Horizon 2 Enterprise Innovator. The accompanying callout summarizes Genpact as optimizing provider operations through agentic AI and process intelligence. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Genpact’s HCP services capabilities

Information panel divided into five blocks summarizing Genpact's HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: XponentL Data in 2025, a data products and AI solutions provider. Its partnerships are UiPath, Blue Prism, Automation Anywhere, Microsoft PowerApps, Alteryx, WorkFusion, Syniti, Celonis, ServiceNow, Adobe, Salesforce, HighRadius, ReMedi, AWS, Microsoft Azure, Oracle, and Google Cloud. The second block, key clients, states a client count of 25, with key clients not disclosed. The third block, global operations and resources, states a headcount of 6,000 and describes a global delivery footprint across India, the Philippines, the US, Mexico, and Europe, with specialized RCM and operations hubs in key healthcare service locations. The fourth block, flagship internal IP, lists eight entries: AI Gigafactory, an agentic AI delivery model for building intelligent agentic systems at scale; Cora Orchestration, a suite of intelligent business-process management technologies; FHIRIgnite, a healthcare data interoperability platform; Healthcare Decision Intelligence, embedded analytics for care delivery, HEDIS quality gaps, star-rating improvement, utilization management, and ED admission reduction; Rightpoint, an experience innovation studio for patient and clinician engagement design; Genome, an internal reskilling platform for AI-era talent transformation; AI Value Studio, an AI strategy-to-implementation accelerator; and RCM Analytics Suite, a predictive analytics dashboard for end-to-end RCM operational metrics. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing to Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

Genpact’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks Genpact's placement in Horizon 2 Enterprise Innovator, between Horizon 3 Market Leader above and Horizon 1 Disruptor below. The first part lists strengths across seven dimensions. Value proposition: revenue cycle transformation and operational improvement anchored in process intelligence, agentic operations, and last-mile expert validation. Capabilities: addresses parts of the provider value chain, including revenue cycle, clinical documentation improvement, denials management, patient access, and finance operations. Go-to-market: targets hospital CFOs and operations leaders via consulting-led entry, global delivery scale anchored in process and operations heritage, and outcome-based commercial models on RCM programs. Outcomes: drives cost reduction through cost-to-collect optimization and denial reduction, patient-financial experience improvements through cleaner coding and faster denial resolution, and improved care-delivery analytics through HEDIS quality-gap closure and utilization management. Innovation: process intelligence-driven agentic AI anchored in AI Gigafactory and Cora Orchestration, with FHIRignite for interoperability, Healthcare Decision Intelligence for analytics, and aiPlay for denial prediction as core innovation pillars. Customer: acknowledged for delivery accountability, RCM domain depth, and operational rigor in hospital-system engagements. Partner: valued for execution discipline on co-deployed automation programs, dependable joint delivery on cloud and workflow workloads, and willingness to integrate partner platforms into client transformations. The second part lists development opportunities across four dimensions. Value proposition: sharpen the provider transformation thesis beyond administrative and revenue cycle optimization. Outcomes: address quadruple aim outcomes explicitly with a focus on health outcomes. Customer: invest in attributed case studies in the public domain and expand named US health system references. Partner: accentuate value creation by curating a more diverse ecosystem that includes EHR specialists, clinical AI platforms, and domain experts. Source: HFS Research, 2026.

Source: HFS Research, 2026

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