The HfS Finance and Accounting BPO Industry Landscape, 2013 is based on the following inputs:
F&A Enterprise Buyer Interviews
- 399 enterprise buyers were recently surveyed per their buying intentions and attitudes towards F&A BPO services during December 2012 and January 2013.
- Up to 5 client references have been sought per F&A service provider.
- 30 additional qualitative interviews conducted to add context and insight into key trends and dynamics
Service Provider Briefings and F&A Contract Information
- 750 live F&A BPO contracts across the 16 major F&A services providers were collected and analyzed. Each F&A BPO contract encompassed more than two core F&A processes bundled and was over $1M in Total Contract Value.
HfS Analysts and Industry Influencers
- Inputs and opinion from key influencers in the market, including KPMG experts in F&A services, were included, in addition to the HfS analyst team.
HfS Sourcing Executive Council Members
- Members of HfS buyer community were consulted on their experiences, attitudes towards F&A BPO issues and the market.
