HfS Blueprint Report: Intelligent Automation 2016

WHAT THIS BLUEPRINT REPORT COVERS

In the 2016 Intelligent Automation Blueprint we cover the innovation in service delivery with a focus on RPA, Cognitive Computing, AI and Autonomics. The aim is to drive a more holistic understanding of automation, and to understand how providers are driving IA across the boundaries of traditional business units to advance toward the As-a-Service Economy.

KEY MARKET DYNAMICS

• Lack of definitions and common language: Even though nothing is defined, the common denominator (and at the same time, the lever for disruption) is the de-coupling of service delivery from labor arbitrage
• Exponential growth is setting in below the radar: Despite a lack of stakeholder management and communication, the scale in deployments is increasing strongly
• Disruption is nigh: the Disruption will happen not just in the long-term future or in back-office or offshore activities. Instead, the disruption will encompass the entirety of knowledge work.
• Broad AI capabilities are coming to the fore: HfS is seeing the emergence of the notion of Virtual Agents that are underpinned by broad automation capabilities

WHO SHOULD READ THIS REPORT

Executive leaders and business unit leaders, shared services and outsourcing and procurement managers, advisors, investors who have responsibilities in building out service delivery capabilities.

SERVICE PROVIDERS WE DISCUSS

Accenture, Atos, Capgemini, CGI, Cognizant, EXL, EY, GenFour, Genpact, HCL, IBM, Infosys, KPMG, Sutherland, Symphony, Syntel, TCS, TechMahindra, Thoughtonomy, VirtualOperations, Wipro, Xerox

WHAT YOU’LL KNOW AFTER READING

Readers will get a deeper understanding of the dynamics in Intelligent Automation and where the market really is at. Equally into how providers are aligning, packaging, building, partnering, and acquiring capabilities to decouple service delivery from labor arbitrage. You’ll also gain some insight into the capability, culture and investment priorities of these service providers. We share insights and best practices of the early deployments of Intelligent Automation. And we outline the strengths, investment priorities and challenges to take into consideration regarding the service providers we covered. Finally, we provide recommendations for partnering in the future for greater impact on business results.