​The Mortgage As-a-Service Blueprint for 2016 is an analysis of the business process services and outsourcing market for mortgage. This Blueprint builds on the Mortgage BPO Blueprint report we published in 2014, reviewing in more detail the market and service provider adoption of the Eight Ideals of the As-a-Service Economy for redefining the value of sourcing engagements.

We see a marked departure in the market dialogue, away from labor arbitrage and manual “lift and shift” processes, and towards using a combination of technology platforms, analytical insights, automation, digitization and other accelerators to redesign processes and drive more value in sourcing engagements. Several lenders in our research described their mortgage processes as complex, broken and in need of help to compete with non-traditional lenders and faster cycle times. The 2014 Mortgage BPO Blueprint found that service providers had strengths in certain parts of the mortgage value chain, in particular, servicing and fulfilment in the refinance category, with limited interest in foreclosure-default management. With greater purchase originations, we see the mortgage operations market become more broad-based in the work sought from lenders. ​

This Blueprint covers market trends direction, as well as analysis of 11 service providers. Unlike other quadrants and matrices, the HfS Blueprint identifies relevant differentials between service providers across a number of facets under two main categories: innovation and execution.