Data Viewpoint

HFS Data Viewpoint: HFS OneOffice Enterprise Maturity Assessment Model: A new way to evaluate the levers to accelerate business outcomes

February 9, 2021

  1. Recent research among a small sample of Global 2000 companies shows that most are squarely at or approaching Level 3 maturity. Digital architecture, change management and operating model all fall somewhere between Piecemeal and on the fence in terms of maturity. Strategy has the highest maturity score, edging towards optimized for some companies. Aspiration attainment in the next 2 years falls between optimized and transformational.
  2. Clearly, companies want to pull the levers to get to higher stages of One Office Maturity and have some of the strategy elements in place today. Execution in terms of change management and digital infrastructure enablement for many are the stumbling blocks.

HFS Bottomline: A balanced approach with emphasis on all maturity elements is necessary to achieve outsized financial and operating benefits for OneOffice. Showcasing digital technology without a concomitant focus on change management, for example, will under optimize the potential transformative benefits of OneOffice. Most companies are still in the early stages of maturity but can accelerate rapidly with well chosen and high value initiatives emphasizing automaton/process improvement, digitization and data as a strategy. 

Sign in to view or download this research.


Lost your password?


Insight. Inspiration. Impact.

Register now for immediate access of HFS' research, data and forward looking trends.

Get Started