The pace of change and maturation across the ServiceNow ecosystem is astounding. Reference points are the build-out and expansion of industry-led solutions and GBS engagements. New opportunities around ERP modernization and BPO are emerging. Yet, the broader market has not woken up to the fact that almost all of ServiceNow’s new revenues are outside IT workflows.
Note: All service providers within a “Horizon” are listed alphabetically
Source: HFS Research, 2023
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