Commercial banking customers want a digital experience: Commercial banks own the high-value relationships within their firms, but they must play catch-up with their retail banking siblings, shifting from manual processes and a people-led engagement running on legacy tech to seriously up their digital CX game. The competition is intense, with commercial clients diversifying their relationships across banking institutions and non-bank lenders and nimble fintechs gaining ground. Congruent priorities around customer experience, new business models, and enablement of better business transactions necessitate modernization to secure the bank’s future—goals that commercial banks can achieve with the help of their service provider partners.
HFS Horizons: The Best Service Providers for Commercial Banks, 2025 report assesses how well service providers help commercial banks across the globe embrace innovation and realize value across three distinct Horizons.
The report evaluates the capabilities of 22 service providers across the HFS commercial banking value chain based on a range of dimensions to understand the why, what, how, and so what of their service offerings.
It highlights the value-based positioning for each participant across the three distinct Horizons. It also includes detailed profiles of each service provider, outlining their provider facts, strengths, and development opportunities.
The report is global in scope and offers critical insights for commercial banks, service providers supporting commercial banks, and ecosystem partners.
Note: All service providers within a Horizon are listed alphabetically.
Source: HFS Research, 2024
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