HFS Horizons: Workday Services, 2025

The Workday services market is rapidly pivoting to GenAI-powered, cloud-native delivery models that extend the platform’s value beyond core HCM. Service partners now pair industry-specific accelerators and Extend apps with outcome-based AMS to drive continuous feature uptake, localized compliance, and real-time analytics. Yet providers still battle legacy integration hurdles, certified-talent shortages, and post go-live adoption gaps.

To stay competitive, they’re deepening hyperscaler and ecosystem alliances, investing heavily in upskilling guilds and AI-assisted configuration factories, and moving to risk-sharing, subscription-style commercial models.

This research evaluates how Workday service providers are helping enterprises embrace innovation and realize business value. The study examines service provider capabilities across the Workday value chain, using the ‘why, what, how, and so what’ framework, providing actionable insights into the future of Workday services, AI-driven transformation, and integrated enterprise solutions.

• Horizon 1 – The ability to optimize HR and finance functions through cost reduction, process automation, and operational efficiency. Examples include AI-driven payroll automation, intelligent workforce planning, and automated financial workflows.
• Horizon 2 – Horizon 1 + the ability to unify HR, payroll, and financial processes through an integrated OneOffice model, ensuring real-time visibility, compliance automation, and enhanced employee experience. Examples include AI-led financial forecasting, intelligent talent management, and cross-functional data insights for HR and finance teams.
• Horizon 3 – Horizon 2 + the ability to create an interconnected ecosystem, integrating Workday with other ERP solutions such as Salesforce, SAP, Oracle, and external compliance and ESG solutions to drive completely new sources of business value.

HFS Horizons: Workday Services, 2025

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2025

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