HfS Industry Blueprint: Telecommunications Operations 2018

WHAT THIS BLUEPRINT REPORT COVERS

This Telecommunications Operations Services Blueprint 2018 examines the state of the telecom industry and investigates the service provider landscape in terms of how they are supporting and enabling the digital transformation of Telecom firms.

We analyzed the capabilities of 18 service providers across the telecom value chain to develop a comprehensive analysis of industry-specific services and solutions for telecom firms.

WHAT YOU’LL KNOW AFTER READING

Readers will gain insight into:

•  A detailed understanding of the health of the telecommunications market and supporting trends through the HfS Industry Health Rating
• Telecommunications buyer perceptions on the why, what and how of digital transformation
• Perspective on the telecommunications market size and forecast for IT and business process services
• Knowledge of emerging use cases in telecommunications for various change agents (RPA, AI, and blockchain)
• Insight into trends in telecommunications outsourcing contracts
• An understanding of provider capabilities across the telecommunications value chain via heatmaps
• Knowledge of recent provider developments that impact their ability to support telecommunications clients
• Clarity on the telecommunications capabilities of 18 service providers across execution and innovation criteria
• Recommendations for service providers and service buyers on how to work together to achieve desired outcomes

KEY MARKET DYNAMICS

The HfS health rating for the telecommunications industry shows the sector as lagging, based on growth metrics in the low single digits. The rating takes into account revenue and profit data, M&A growth for telecommunications overall , VC funding growth in telecom, IPO growth ,average revenue per user growth and worldwide market cap growth.

IT and BPO deal convergence – Many business process deals are starting to include elements of IT such as intelligent automation, smart analytics and other digital change agents.

Despite telecom firms being innovation leaders, HfS data shows that the majority of hyped change agents are still in planning or pilot stages with IoT leading the planning stage and RPA in piloting

WHO SHOULD READ THIS REPORT

Executive leaders and business unit leaders, technology leaders, R&D leaders, management consultants, investment professionals, advisors, and outsourcing managers who have responsibilities in building out service delivery capabilities for telecom sector.

SERVICE PROVIDERS WE DISCUSS